Sleepys
Delivered defective merchandise

I purchased a Simmons beautyrest pillow top matress from Sleepys, and was delivered a matress that was as hard as a rock. I called to complain and request a new matress and was told to try it a little longer to break it in. I tried it for a couple more weeks and it did not get any softer so I called back and was told that I was out of the time line to exchange it that I could get a discount on a new matress!!! I only had this matress for a month!!! I told then that it was clearly defective and they said that they can't guarentee that the matress I recieve will be like the one in the showroom, then they agreed to send an inspector out to look at the bed withiin the next five days. After 12 days I went down to the store and was told that the inspectors were backed up and I should hear something that day. I recieved a call later that day and was told that it was not their problem so they would not send someone out, then I was once again offered a discount on a new bed!!! I informed them that the matress was causing me physical pain but they don't care... This is the worst customer service I have ever experienced in my life!!! Unbelievable...

Company: Sleepys
Country: USA

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