BrickHouse Security
BrickHouse Electronics Defective Black & White Recon DVR Clock Camera with built in recorder shipped and forced into keeping it

We ordered a Black & White Recon DVR Clock Camera with built in recorder for $509.00 on 10/31 which does NOT work.

After 3 weeks & roughly 15 hours on the phone got an RMA# to return. When returned, they inspected saying that it was scratched and blamed us for using it.

We returned the item 3 times (first time within 2 weeks without an RMA which they refused to accept. It's almost impossible to return an item within 3-5 days since they do not give a RMA # to receive returned products). We are currently disputing the charges on the credit card.
Shipped the item back to BrickHouse on 11/13
Spent 3 weeks (approx. 15 hours on phone) to get a RMA # to again ship
back the product.
Re-shipped the item back to BrickHouse on 12/10
Was issued Credit on 12/17 only to reverse it the next day
(12/18) blaming us for a scratch on the product. They re-sent the
defective item
Again shipped the 'unopened defective' item back to BrickHouse on
01/27

It's very unfair that we are being forced to keep an unwanted and defective product against our will.

Company: BrickHouse Security
Country: USA
State: New York
City: New York
Address: BrickHouse Electronics, 980 Avenue Of The Americas, New York, NY 10018
Phone: 8006547966

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