Humana Insurance
Enrolled without consent after only requesting plan information

After reading the horror-show words written by a poster about her 81-year-old mother, and how Humana showed itself as nothing but a major rip-off, I wanted to post a warning to Medicare-dependent people about Humana.

Don't use it. That's it, plain and simple.

When Medicare was supposedly so broken it had to be repaired by the infamous Plan D... which plan was, by the way, written by Big Pharma, and that fact doesn't exactly make me feel all warm and cozy.

I had to try to call all the numbers in the Medicare and You coffee-table-size book to find one insurer that operated in Lake County, CA.

I got to Humana, phoned there, and asked that information be sent to me so that I could decide 1) whether Humana covers the area where I live and 2) whether there would be huge deductibles, co-pays, etc.

The young man who caught my phone call said of course he'd be glad to send me info. He asked me my name, age, and exact date of birth, all while I was trying to get him to understand I was just asking that info be mailed to me and trying to persuade him to let me give him my mailing address.

He was clicking away on his computer keyboard, and I heard him mutter the word "Enroll." "Excuse me," I said. "Did you just enroll me in Humana when all I asked you for was plan information?" "Oh," he said, "that clicking on 'Enroll' is just something we have to do in order to send out info."

"I see. Please un-enroll me, and if you would send me prospective subscriber information I'd appreciate it."

This happened at least two years ago, and I have yet to receive one piece of mail from Humana.

Watch this company. It's a rip-off. At the very least it should teach its employees to lie convincingly and not use such insultingly transparent excuses for such behavior... That's if lying is a requirement for employees.

Company: Humana Insurance
Country: USA
Site: humana-medicare.com

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