Priceline.com
Bid never offered, car rental charge not reversed

Priceline is highly deceptive and very unfriendly. I carefully studied their tutorial — selected a flight and car rental — kept looking for the opportunity to submit a bid — as I approached the end of the process I noted that I had 24 hours to cancel and receive a full refund. So I proceeded thinking that if I did not get the chance to submit a bid and ended up with a purchase I could cancel the order. I was not given the opportunity to submit a bid and ended up with a purchase.

I phoned Priceline to reverse the charges. They did so for the flight but refused on the car rental. I spoke with a supervisor who stone-walled me — "we cannot reverse the car rental charge, but you got a discounted rate;" a lie — $48.17/day for a mid-size car versus $27 from Hotline.

I phoned American Express to dispute the charge. I was advised that Priceline played "hardball." The implication — they receive many complaints, few of which are resolved in favor of the complainers. It would take 60 days to resolve the dispute — I travel in 10 days. Priceline is slow to post the charge and the dispute process cannot begin until it is posted. So I have been hosed — but never again Priceline!!

Company: Priceline.com
Country: USA

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