Dunkin Donuts
Lied to about card charges

I ordered 1 scoop on a cone. I got my order and the girl at the window (Yesenia) was taking a while to process my credit card. I noticed that she called a supervisor over to help her and the supervisor verified that I only ordered 1 scoop. I then witnessed the supervisor re-running my credit card thru the machine and doing what looked to be like a reversal transaction. Once Yesenia gave me my card & receipt, I specifically asked, "Are there any other charges on my card?" The supervisor looked at me and said, "No." I knew she lied & checked my account when I got home and saw two charges on my account. I'm well aware that the credit she put on my card will take anywhere from 2-4 days to appear on my account. It's not the fact that the extra charge is there that I have a problem with. I have a problem with being lied to when I asked a specific question. I DO NOT want someone from this location to contact me. This is a consumer rights issue. All the supervisor had to do was be honest with me... Not lie.

Company: Dunkin Donuts
Country: USA

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