NH Krystal, Krystak International Vacation Club
Another TimeShare Investment Fraud Story, featuring incentive financing from Bank of America and RCI Worldpoints Cancun, Quintana Roo, Mexico Quintana Roo

May 02
Our Salesman, Fred Magid, misrepresented himself as VP and the details of the timeshare sale, rental, benefits and services. His sales position with the company has since been terminated.
This was a BUY their KRYSTAL timeshare/SELL our WYNDHAM timeshare/RENT out the NEWLY PURCHASED KRYSTAL timeshare transaction.

He pushed to use their in house rep Clair Banks with Regal Sales and Rental, and use the Bank of America/RCI ELITE REWARDS promotion you can trust them.

Fred did not sign the contract, ON PURPOSE, he brought in Ray Rubio. Fred came back to shake hands and thank us. Fred told us that there was a lot to digest and he would call us the next day and email us an outline, so it would all be clear. He emailed me on 5/5/08 that he would email again on 5/6/08.

THIS WAS DELAY TACTIC # 1
Mexican law has a 5 day cancelation clause.

It was not apparent at first, but as time went on we then realized to what magnitude this case of FRAUD was.
DELAY TACTIC#2
* Some of our contact info was incorrect for both Regal Resale and Rental and International Cruise & Excursions, Inc. (i.C. E).
Unfortunately, because of the multiple features of this sale on different time lines, more time has passed then what we'd like. That is why a lot of these companies get away with these scams.
I tried contacting Fred and Krystal numerously. Ray Rubio, Quality assurance mgr, did eventually email and call me. I kept copies of all the emails (32) and copies are available upon request. He acknowledged and was apologetic for all the misinformation we had been given. He said that Fred was no longer with the company. When pressed, he admitted that Fred caused a lot of problems and was fired. Mr. Rubio said he needed more time to investigate. I told him that these charges would be disputed. Complaints would be filed with both the US and Mexican FTC and all consumer advocate groups. Travel and Tourism agency websites, as well as Regal, RCI and I.C.E. Will be notified. He was very confident these issues could be resolved and for us not to contact any one. No one contacted us.
DELAY #3
I contacted him again. Mr. Rubio responded that an executive would be in touch on Sept 20 to explain the resolution. On Sept 20, Mr. Rubio phoned and passed the phone to Victor Osorio, Sales Mgr (So he said). He acknowledged that Fred was fired because of telling too many people inaccurate info. Mr. Osorio said he was going to do everything possible to help us.
After 20 minutes of apologizing, Mr. Osorio's idea for a fix was another vacation. When asked for his email address, he passed the phone back to Mr. Rubio.
In addition to Fred lying about who he was and what he was selling, the contract is convoluted. Phrases like as outlined in the regulation book appear frequently. I found a number of discrepancies in the corresponding paper work that they gave us.
#10 of the contract states we would be enrolled in RCI no later than 30 days and would be hearing from them in 45. RCI info was not received until 90 days.
*In the HELPFUL HINTS section it states Ice gallery access code available in 60 days and 90 days in the KRYSTAL AWARD INTERLUDE WEEK's section. The major difference is how ICE works from how Fred described it. Also, it is not described by Krystal, pretty convenient. It was not until ICE rep *Robyn Warhol phoned to welcome us that it became apparent that nothing Fred said was right or even close. Copy of email with Robyn included.

I did start a phone dispute on Aug 30, and the Bank of America rep told me to wait and see how Krystal responds to my emails. So much for that one. Thanks.
*The following is the highlight of the transaction as described to Ray Rubio Quality Assurance Mgr at Krystal in an email dated Aug 29. Six pages worth of email threads. Please let it be noted that there are large empty spaces in the email thread that was emailed back to me from Ray Rubio. I saved my copies for comparison...

Fred told us over a four hour period:

We buy Krystal
Sell Wyndham (Bonnet Creek) using the in house broker (REGAL) and Rent Krystal using Regal. We would get our 1st rental payment Nov and the 2nd in Jan. The money from Bonnet Creek would be in 60 120 days. Which allows the developer to make money.
Krystal would include ICE, so we could vacation CHEAPLY. Always 2BR/2Bath $57 a night, I won't type that phrase as many times as Fred said it over a 4 hour period.
We were using the Bank of America promotion. 1% for 6 months. Fred said there were some additional tax savings because it's a foreign country. You had to finance the sale for 2 yrs. This last point is not that important, just another example.

We felt comfortable because we already have a relationship with RCI, Wyndham and Bank of America.
We only bought Krystal because we wanted to sell Wyndham Bonnet Creek. We hardly use it. Fred said they were going to do away with the current point system with time shares. No one is happy with them. Fred said that the sale of Bonnet Creek would be complete in 60 -120 days putting our points back in inventory. He implied that all these different companies (Krystal, RCI, and Wyndham) were part of a subsidiary. We felt like this transaction would be an advantageous to us because we would still own in the same group, but have more flexibility.

Please refer to the Bank of America pamphlet that accompanied your credit card to us. It states security and respect offered by a superior credit card product., unparalleled level of service, retail protection, travel assurance and world class service just to name a few features. Protection from Fraud and Fraudulent charges are mentioned four times.

Let it be noted that similar stories like mine with Krystal were found on the internet when I did a search to find consumer fraud agencies.
Complaints will be filed with the US and Mexican FTC and all consumer advocate groups, as well as, Travel and Tourism agency websites

Company: NH Krystal, Krystak International Vacation Club
Country: Mexico
City: Cancun, Quintana Roo
Address: Blvd Kukulkan Km 9. 5, Lote 9 Y 9 A, Zona Hotelera
Phone: 9988489827

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