24 Hour Fitness
Ad deal all the way - service

I signed up a contract with 24 hour fitness a month after my other 2 friends 3 years ago. They both got a very good deal with cheaper monthly dues and a "way cheaper" renewal rate than what I got.
This month, they both renewed their contract with perferred rate, I called the customer service, explained about the situation, yet they told me there is nothing they can do to match the offer my friends got. And yet I have a family plan with 4 people on board, I guess 24-hour fitness just don't care about losing business, and just want to screw people all the way once the customers innocently signed up a lame contract.
I may have to reconsider my fitness needs and take my business elsewhere. And when I called the customer rep did not even speak good english, plus the bad customer service.

Company: 24 Hour Fitness
Country: USA

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