LA Fitness
Awful company

I had been with LA fitness for over a year. I had just renewed my credit card which I authorized LA fitness to charge. Before the LA fitness charge is posted to my new card, I went in to the LA fitness staff and told them I am using a new card so they can charge the cost to new card, and they said it is OK, nothing more nothing less. However, When I get my card bill today, they had posted a charge of extra $5 on my card. I called LA fitness and they have this REALLY Long Hold for over 20 minutes. Then the representative told me it is my responsibility to make sure my card information is current. I told her I did. She said the charge is just because they put on me for not able to give them the update quick enough. This is * bullshit. I told them more then a week ahead, they either did not update their system on time or they just simply ignored my require until the deny of charge came in. Either way, it is not my problem they been denied charge. Even if it is, what can do they is simply give me a $5 credit to keep me happy, instead, they blamed me for all fault and just keep talking to argue with me. So much so for customer service. Then I told the rep. That I am going to travel for a month out of the country, so I need to freeze my account for a month. However, she said the fee to freeze is $25 rather then the $10 which was on my contract. When I asked her why, she said that they have changed contract, but they change the contract without notice. I have never get any notice and from them. So whatever you signed with them they can change any time they want without notice the consumer. What tyep of * contract this is? I am really pissed and I want to see if there is lawyer there willing to do a classic action against them on this silly contract.

I am going to terminate my membership. They just do not care customer at all. Once they get you singed in, basically they say they can change contract without notice you, so why bother sign the contract? It is just whatever they say and whatever they charge you. So be aware of the SCUM like LA fitness. If they are so good for let $5 to offend a customer, you can see how much they care you as a member.

Company: LA Fitness
Country: USA
Site: lafitness.com

  <     >