Carnival Cruise Line
Poor booking of a connecting flight

Circus reserved our airline travel from Orlando to Atlanta to Rome on 10/30/08 to get a cruise departing Rome on 10/1/08. The bond in Atlanta was planned significantly less than 45 minutes in the arrival-time from Orlando for that link with Rome. Whenever we disembarked the airplane in Atlanta we were welcomed with a Delta consultant who advised us that there is no means we'd have the ability to create the outgoing trip. Two associates of Delta approached Circus and each was very annoyed the connecting trip was produced in this type of small amount of time, declaring that Delta needed no less than 90 units between routes, ideally 2 hours. We'd to remain in a resort on 9/30 before having the ability to organize a trip to Florida, the very first port-of-call of the sail. We were informed by Circus that the consultant might fulfill us in the Florida luggage claim region to create us, and our luggage towards the vessel. Not just was there no body there to meet up us, but due to the distress of the routes, there was no luggage there, both. We got a taxi towards the vessel. We'd no luggage for five times prior to the luggage was shipped. Additionally, we were informed that costs (over $500.00) experienced as a result of this scenario could be repaid, including our mobile phone costs (over $300.00) - since we'd maintain telephone contact throughout the issue. We posted bills, once we were informed for stated reimbursementdenied compensation. They provided us A - 20% discount on our next sail, which we considered undesirable, and an insult.

It ought to be mentioned that my handicapped spouse delayed surgery planned for 9/23/08 for this sail, which she'd been getting excited about for all weeks. Additionally, we received a cottage that had energy gates in the accessibility and also the toilet. My spouse was nearly knocked-down from the doorway 3-4 period attempting to move from her wheelchair in to the toilet. Luckily, I had been regional, and avoided her slipping towards the ground.

It ought to be mentioned that several Carnival consultant accepted in my experience this was completely Carnivalis problem due to the horrible scheduling of the trip. While Circus has attempted at fault the flight for that missing luggage, it's apparent the bad preparations were the reason for the result of the misdirected luggage.

Company: Carnival Cruise Line
Country: USA
State: Florida

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