Gems TV
Poor Customer Service / Business Practices - Jewelry

My shopping experience with Gems TV USA started off well but declined very quickly. On the Gems TV broadcast, they continuously promote the "30 Day Money Back Guarantee, return for ANY reason, and their risk free shopping". If you follow this policy and have a high rate of returns, Gems TV will block your account. Gems TV penalizes / punishes the customer. I followed their 30 Day Money Back Guarantee, and did not realize my account was blocked until I called to place an order. This is a shopping network... So I was so surprised that they no longer wanted my business after I spent a few thousand dollars. This is so unfair! I contacted the Gems TV Corporate Office, but was ignored. Talk about the worst shopping experience ever. I am glad I found out how they treat their customers (poorly) and what this company is all about, their bottom line. Gems TV has poor business practices. Why say "risk free shopping" when there are consequences... Your account will be blocked for high returns? Why say "return for ANY reason" when they are requesting a valid reason? Why say "30 Day Money Back Guarantee" when you are limited to the number of returns? Why say "they place the customer first" when no one from the Corporate office will respond? Ridiculous! I have taken my business elsewhere where I am valued as a customer.

Company: Gems TV
Country: USA

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