Magic Jack
Fraud

I bought a Magic Jack which is an add-on to my computer which is supposed to allow me to make long distance and local calls for a yearly fee as well as provide several other telephone services including directory information.

I was supposed to be able to pick the telephone number for the computer on-line telephone service. But during the installation phase of the magic jack I was asked for my area code. The magic jack computer program listted two area codes for Indiana. There is no opportunity for me to explain to the magic jack people that their installation program is defective. I was also supposed to be allowed to pick the rest of my phone number but their program would not allow me an opportunity to make any selection at all. I want my magic jack telephone number to be 812-3766415.instead, I have no telephone number at all. I am also supposed to have access to telephone directory assistance. I tried to get the telephone number of my friend Joel Okada in Elsegundo, California. The directory assistance the magic jack provided was defective. No matter how many times I tried to tell their robot how to spell Okada it refused to spell the name by anything but Okaba, which is dead wrong.

The magic jack company lists their telephone number on a blurb that appears on my computer screen whenever I try to make a phone call. I have called their number many times, as has my son Steven March, to try to get someone there to correct these problems. The problem with this is that no one answers their telephone.

Company: Magic Jack
Country: USA

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