Dayton Power & Light
Sudden electrical outage = rudeness to custome

This morning we had a sudden electrical outage confirmed by TWO Dayton Power & Light customer service reps. This outage lasted only a couple seconds, but when the power went out it cost me 6 hours worth of work that I was doing on my computer. It also blew out a scanner that we had purchased only a week earlier. Both the computer and the scanner were plugged into a surge protector at the time of this problem. Not only is DP&L refusing to compensate me for the time and equipment that I lost, they were blatantly rude to me on the phone all THREE times that I called. The first time I spoke to John who simply refused to say anything to me at all... Nothing... Dead air. The second time I spoke to a woman (cant remember her name) who agreed to send claim paperwork out to me, after she accused me of causing the problem by not having a surge protector on my computer WHICH I DID. The third person I spoke to was Nick or Mick. He refused to give me a last name or employee number, and made the previous two rude employees seem as if they had graduated from the local finishing school with honors in etiquette. I agreed to file a complaint form for the equipment and send a copy of the receipt. However, I asked that they credit my account for ONE day's worth of service, since I had to redo 6 hours of work, and then had to spend all morning trying to reach someone to help me on the phone, to no avail. ONE day's worth of electrical service is hardly comparable to the $120 that I actually lost in labor time. If my monthly bill were $100, we would be talking about $3.33. That's it. That is what I was asking for. The equivalent of less than $5 for an entire day lost to THEIR issue. IF they had the appropriate equipment here, it would easily have accomodated the units in this building. I already lost 2 refrigerators full of food (to the tune of $750) in their last storm outage. And yet, not only did they think that I was being unreasonable, they thought that I deserved blatantly rude treatment for even suggesting such a thing. Thus, at this point I am now interested in ONE of two things happening: EITHER they issue me a credit for HALF a month's bill, OR they relieve the RUDEST of those customer service representatives from their position. That would be NICK OR MICK, which he said it was was unclear, as he was shouting horrible sarcastic nasty remarks at me at the time. I understand that Dayton Power & Light is allowed to hold a monopoly service, which, by the way, I strongly disagree with. It is my opinion that we would receive better service if there was more competition. However, I dont believe this should preclude me from receiving help when I have a problem. I also dont believe that they should be allowed to hold their customers hostage and do whatever they want to people without their being some avenue of recourse. I dont believe that asking for a $3.33 credit to my account for all of the problems they caused me due to their lack of adequate equipment was an unreasonable expectation. Nor do I feel that it required THREE customer service representatives to be rude to me, accuse me of lying, or accuse me of causing the problem myself. Sincerely. Larisa J. Butche

Company: Dayton Power & Light
Country: USA

  <     >