Comcast
Verified $19.95 for Six Months Offer Billed at $24.95 for Four

I saw an ad for Comcast high speed internet for $19.95 for six months. I called and signed up for it, and I asked if I could pick up the self-install kit locally instead of waiting for it to ship. I was told that I could, and I was given the local address of where I could pick it up. Not fully trusting Comcast, I also called the local office directly and asked them if I could pick up the kit that day and still get the offer. I was told that I could, and once again I was told where to go to get the kit. I went to the local office and while I was picking up my modem and the kit I asked them TWICE to verify on their system that I was signed up for $19.95 for SIX months, and TWICE he verified in their system that I was. When I got my first bill it showed $24.95 for FOUR months! I called Comcast and explained the story above. They flatly refused to do ANYTHING! I was told that their system showed $24.95 for four months and that was that. I am canceling my "replacement" offer today (two months early), and they have lost a customer for LIFE! I hope that the extra $5 a month for two months was worth losing a customer for life for, but obviously for them it is!

Company: Comcast
Country: USA

  <     >