National Collectors Mint
Ordered One $20 Certificate but Was Charged Over $200
- 09-04-2008
- 21
Rip-off of the month: National Collectors Mint. Locations in NYC and New Haven, CT, and others unknown.
Have you ever seen the commercials on TV for the 911 "silver $20 bills"? Great investment, right? Maybe. We will never know that for sure, but I can tell you this:
On the first of August, I went online to order one of these "certificates" for my son's birthday. I figured it would be a great investment and something he could save. Even if it did not go up in value, it would be something nice to have.
After ordering my item and giving them my credit card information, I was taken to page after page after page asking if I wanted additional items, like those surveys that claim you have won something and are never ending ("You're almost done!"). I kept clicking "no" and "continue."
When I finally got to the last page, which doubled as my invoice, my total was over $200. There was no way to go back and change this. When I clicked the "back" button, the site had vanished. I immediately called the 800 number listed for customer service. I could never get a live person, so I left several voice messages stating I wanted to cancel my order. I also sent several emails.
I never got a return call or email. I did get one of those do-not-reply emails confirming the order. After 3 weeks, I assumed they had received one of my several messages and cancelled the order.
To my surprise, I got my statement and they had billed me. Two days later their junk arrived. I immediately called the other 800 number listed. I got a live person! But she could only help me order additional items. To report problems, I would need to call the number where I had already left several messages.
I disputed the charges on my card and reported the business to the Better Business Bureau. I have yet to hear from this company. I went to the post office to send the order back, and it cost almost $20 to do so.
So needless to say, it was sent COD. We will see if they pay for the junk they charge everyone such high prices for.
Company: National Collectors Mint
Country: USA
State: Connecticut
City: West Haven
Site: 911twenty.com