JC Penny Optical
Lousy Customer service... Made out to be a Liar by Optical Staff... Waste of my gas money and time!

I had my regular eye appointment at JC Penny and decided its due time to order me glasses along with my contacts. So I spent over a hour picking the "right" pair for my face. I delt with Meredith in hopes to get a second opinion during my visit. Finally found a pair told Meredith I would call her the following day to order once I got my cc number. So she wrote down the number on the glasses for reference when I called. As planned I called the next day to order my frames. Spoke with Meredith and recited the numbers given to me. She said it would take up to two weeks for the order to arrive esp. Since they were transitions. Two weeks passed, with no word from JC Penny optical I Called and was told my frames were in. When I went into the store to get the glasses. They were not the frames I ordered! My perscription but not the frames! I told Meredith these were not my frames I wanted the second I seen them and described what I ordered to the tee. Dumbfounded she told me these were the ones I told her I wanted and they dont have any glasses to which I was describing! After arguing with her for fifteen mins about what I ordered. I went to the wall of sample frames and picked the ones to which I was supposed to recieve. The frames I was supposed to recieve were thiry dollars more than the ones that came in. So they returned the full amount of the glasses and recharged my account plus the extra.

I again waited two weeks and never recieved a call from the optical dept so I called and spoke with Meredith again. During the first part of the convo she told me my frames were not in before we got off the phone I asked how long does it take for them to get in I have again waited two weeks. She put me on hold came back on the line and said your frames are in. When I went in the second time for my frames they were no where to be found! We went though drawers and even looked on the sample wall to see if my frames were accidently put up there! The guy I was dealing with at the optical dept called Meredith on her cell and asked her where my frames went. She didnt have a clue when just the other day she herself told me they were in! Since I was already there I asked if I should start all over again and find a pair of frames, since my sample pair were not even on the wall to reorder. I found and got another pair ordered that day. Third time is a charm!

Almost two weeks later I again called and asked Merdedith if they came in. She said the home office is investigating as to where the missing pair went. I was at my wits end and asked her why do I have to wait over two weeks for them to investigate when I picked another frame my last visit. She rudley stated you have to understand we are loosing three hundered dollars on a pair of missing glasses that I could have sent someone to pick up already since they were not at the store. She went on saying I had someone pick up contacts before and how do they know I didnt have someone pick up the missing frames? I couldnt belive she was suggesting I was lying and actually had my glasses! This employee by far is the problem at this location. She was rude, never once appoligized and argued with me everytime I delt with her! Two and a half months later and almost four hundred dollars I still have not recieved my frames! After I got off the phone I went to jc penny to speak to a manager. The manager Stacy listened to my story and attempted to refund my money yet some how the computer showed they had credited me twice for the first frames and it looks like to them I should only get a thrity dollar credit for the difference between the frames. After a hour explaning I had to print out a copy of my bank statement to prove I was only credited once and rebilled for the second pair.

Long story short I am still dealing with getting my refund and I will never order any glasses or contacts from Jc Penny Optical. I am also changing eye doctors.

Company: JC Penny Optical
Country: USA
State: Tennessee
City: Memphis
Address: Wolfchase Galleria, Germantown Road
Phone: 9013840496

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