GSC / Rancho Mirage Apartments
Charged to fix up slumlord's slop... Stop this widespread abuse of good renters

General Services Corporation dba Rancho Mirage Apartments
Collection Department
P.O. Box 8984
Richmond, VA 23225
Account #000000012261

To Ms. XXXXXXXXXX, or Whom It May Concern:
I dispute the validity of the damage fees, and require an explanation of the itemized charges. It is apparent that I'm being expected to foot the bill to resuscitate an already decrepit unit.

Is this common business practice for all departing residents, or just for the ones who have broken a lease in order to escape the barrio? However, the dismal state of conditions at the complex is an entirely different matter.

I was not even sent an explanation of the charges; the account was sent straight to collections. I had to contact your office in order to find out the basis for this heavily padded demand for payment.

Upon move-in in August I noted the lackluster condition of the unit I had been assigned; it should have been gutted and fixed up before I moved in. It was diametrically opposite of the stunning model apartment home that had been provided for viewing. Over five years of time the condition naturally degraded even further.

Indeed, towards the end it seemed that each month I had to call for maintenance. And maintenance is all that we getno improvements were made in the entire time I lived at Rancho Mirage. For example, the vents were never cleaned; although we are provided a monthly air filter. The air quality must be vile, as I had to dust every day. The only upkeep in five years that has been done in the complex was superficial and merely cosmeticnew paint for the exterior and that finally happened earlier this year.

Three door replacements at $100 each, and why? Because they were old and worn? One of the many calls I made to maintenance (see file) was due to the fact that I could not open the master bedroom door. These hollow core, prehung fiberboards can be had for at the most about 20 bucks wholesale.

I was also charged for counter refinishing. I expect this was in the kitchen, where the sink gapped after maintenance replaced the disposal. Again, not my fault. Kitchen retiling check out my inspection report, where I noted the worn linoleum was stained and worn.
$95 full apartment clean. I cleaned everything before turning in the keys, including appliances.
Examine the $1,000 charge for carpet replacement due to pet damage This is an ingenious justification. That carpet has been the bane of my existence for years. When I moved in, there was no carpet pad left to speak of; it was stained and worn, and probably had been there since the initial building in 1986.

Two times I requested that it be replaced; these requests should be in my file along with the reams of maintenance needs. The manager and an assistant came to look into my enquiry, and reported that the carpet could not be replaced unless it was torn or ripped. Apparently it's not enough that the floor coverings are permanently filthy as well as unsightly. I purchased a carpet shampooer and did what I could to try and make it liveable.

Exactly how much was replaced; what measurement of area was pet damaged; and how much per square foot was this substandard builder's grade carpet? (my guess being all of it, as it should have been replaced in if not sooner.) What was the life span of the original carpeting, and when was that laid down?

Finally, I was quoted one half month rent, or $400 for leaving my lease only one month early. The person I spoke to had even pulled my file. Later I was given a letter that said I had only lived there for 4 years and 11 months, and would owe a full month of rent. Office staff should be fully trained in order to provide accurate information; I should not have been misinformed. After my deposit was removed, I figured I would only owe a couple of hundred dollars.

This is a shameful way to treat a longtime resident who always paid rent in full and never late, kept everything as clean as possible, and never caused a bit of trouble.in a complex rife with turnover that has degraded to housing mostly miscreants, I was the type of tenant that should be cherished and cultivated.
I await your reply.
Sincerely,

Cc: XXXXXX, Rancho Mirage Manager
4250 S. Arville Street
Las Vegas, Nevada 89103

State of Nevada Office of the Attorney General, Bureau of Consumer Protection
Office of the Attorney General
Bureau of Consumer Protection
555 East Washington Avenue, Suite 3900
Las Vegas, Nevada 89101
Nevada Renters Hotline Division Residents Information Center, Inc. 7900 n. Virginia Street
#114 Reno, NV 89506
consumer complaints via web site: usacomplaints.com

Company: GSC / Rancho Mirage Apartments
Country: USA
State: Nevada
City: Las Vegas
Address: 4250 S. Arville Street
Phone: 8043205306

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