Rent A Center
Harrassed and frustrated kansas city missouri

Most of my troubles started two years ago. I rented a big screen tv, a wall unit and a surround sound from rent a center.By this time had paid on it for over a year i know. Anyway, was going through a divorce, and moving, I asked several times for them to come pick up the stuff, as i didnt know where i was going. I was not allowed to take off work to go meet them to pick up stuff, and my electricity had been shut off so in order for them to see they needed to come before 5pm.

Finally, i called the office asking them look, i cant get there to meet you before 5 pm, can i leave you the key to my apartment and you can get the stuff, then when i come make my final payment for the week i had it before picking it up, i will get my key. Was told yes no problem, however, when i go to drop off key, was told by manager oh so sorry cant do that.

I go back to my apartment that following Sunday to find someone broke in and stole everything worth value. I called police and had a report made, i wasnt too worried since i had renter's insurance. Upon informing Rent a Center that my stuff was stolen but that i had police report, they told me didnt matter, my insurance didnt cover it since i was late on my payment, a fact they forgot to mention when telling me about the renters insurance.

So, reluctantly, but still trying to do the right thing i continue paying for stuff i no longer have. I will admit, more than once being late on my account, however, no matter how late i am i have paid it in full. I will make arrangements with someone to pay on a certain date, only to be called the very next day and the day after that and the day after that. This last time was final straw for me.

I am having some problems at my job with them not being able to pay me in full, however, i need a job so stay, eventually i do get paid. My boyfriend got the extra income tax check from the government and went in to pay in full what i was behind on, only to be told they could not accept the money, as my account was no longer there and had been turned over to the regional manager. That money was then used to pay other things, this was on Thursday.

By Monday morning, i received a call asking for my payment, told them what we were told when trying to make the payment in the first place, seemed nobody knew who told me that, and was then followed by well bring your money in and i will take it. Told them now that money was used for other bills and i will be in on Friday with a payment. At that time owing over four hundred dollars, I get a call at work Thursday after making arrangements to pay on friday and tell them again will be in on Friday, i convince my work to give me check on Thursday and call them back, told them again i cant get paid all of what i am owed so i will bring 200 dollars in and then when i get paid again on Friday i will make another payment till i get caught up, am told okay no problem.

Go in on Thursday to pay, and am given a hard time even though the person i made the arrangements with is there, after talking to the district manager, who then goes and gets the manager of the store they appear they are not going to take my money. I go to pick it up and am told okay okay but i need 267 dollars by the nineth of August on August third, they call both my parents who i used as references stating they cant reach me im unreachable, really is that why they call me every day at work im unreachable. When i made the payment i ask for a total amount i owe them, seems a reasonable request and my right i would think but am refused an amount. Humm why is that. I am sick of this game with them and could very much use someones help. Thank you

Company: Rent A Center
Country: USA
State: Missouri
City: KANSAS CITY
Address: 307 N. E. Vivion Road
Phone: 8164528292

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