Washington Mutual / Providian
Lied about interest rates and everything else

Wamu informed me they would raise my interest rate. I called to cancel card and was assured my rate was not going up. My rate went up anyway. I called to question this and was promised the rate would be put back down to the original amount but it might take a couple of months. At the end of two months, I called again because the rate did not decrease. I was told that my account had been reviewed again and the rate was in fact increasing again. I talked to an account supervisor who apologized but said she could not reinstate the original rate. I asked to talk with her supervisor and was told he was on vacation but that he would return my call within 48 hours. Two weeks later I called again asking to speak with the account supervisor I spoke with originally and was told I would have to speak with whoever was available. After another run around, he assured me my account would be reviewed immediately and my rate would be reduced. I asked several times if he was ensuring that the rate would return to the original amount and several times he promised it would. When I finally pinned him down, he said he promised it would be reviewed immediately but that he could not promise the rate would return to the original amount. I guess I should be happy to only be paying twice the amount of interest I should instead of three times the amount. I am angry, to say the least. This company should not be allowed to operate in this manner.

Company: Washington Mutual / Providian
Country: USA
State: Texas
City: Dallas
Address: Po Box 660509
Phone: 9668929268

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