Security Associates International Inc
Poor customer service, lies, no call backs

OMG Thank you Thank You. I thought I was the only one dealing with this. I am about to go insane.

I started with this company in June 05. First the salesman never told me it was a 3 yr contract. That is partly my fault for not being more careful which I will be in the future.

They set up automatic withdrawls from my checking acct. After about a year I fell on some really bad financial times. I'm a single mom working as a paramedic. I was pulling overtime to cover mortgages and bills. I tried cutting expenses everywhere. It came down to paying the light bill and food or paying SAI. I called them to see if there was anyway to delay or get out of the contract. I went into great detail about my promblems.

The girl I spoke with was very sympathetic and said it would be cancelled to just send her a hardship letter and it would be cancelled and the payments stopped.

The next month a payment was takin out of my checking account. I called to ask way. I was to the point of tears with all I was going through. The girl I spoke to said the other girl was mistaken and you cannot cancel your contract. She was sorry to here about my promblems but didnt care. So I told them to send me paper bills and cancel my debit card number.

I recieved a paper bill for about 2 mo. But didnt pay them... I just didnt have the money. Then for about 10 months I never recieved another bill. Then suddenly they started up again. So I called to ask what was going on. The said my account was still active. I told them I had cancelled it they said you cant cancel until your account is paid off.

I told them I had shut the equipment down. So I continued to recieve bills but never had thepast due balance only that I owed for that month. Every month was the same... It was only what I owed for that month. Never a past due. Never in a year in a half that I didnt pay did they ever call or mail anything asking why I hadnt paid.

My contract was due to cancel in June of 08.in March 08 I call for a total to send them money. Now remember I have called these people many many times in 2 yrs. Never was my questions answered... Never was I told the same thing twice. I asked 4x for a manager to call me they never did. Each time I called I was assured someone would call me. Since March I have gotten 4 different totals. I asked them to send me a total and I would pay.

This company has jerked me around so much and lied I was in no hurry to pay them. So in June I received what was my finally bill with a total. I was getting the money together when I received a phone call about a deal on my balance If I would call them back.

So I called back and on the $535. Oo I owed they would take $100 and wipe the rest clean but I had to leave a cc # on file. I asked why do you need a cc# for. They said to take out the next years payments!

I went through the roof. I said what next years payments my contract is done. They said because I never called or sent a cancellation letter it automatically extended for 1 year!!! I was pretty much screaming by now. I have been throught hell and these people extended me a year. I demanded to speak to a supervisor. They supervisor said the same thing. I said I sent a cancellation Nov 06. She said that she sees that but IT DOESNT COUNT!!! She said the first letter was to stop service not to end the contract. I said I have been asking you for 2 yrs to cancel this thing. She started to yell at me and said she would need another letter and the money or they would not cancel. She said if I send it after July1 08 dont bother sending to them I would be turned over to a collection agency.

I hung up I couldnt take it. I had to borrow the money and called them back. I spoke to a nice girl who very apologetic. I told her no disrespect but I couldnt believe anything she says and to please just tell me were to fax the letter and take my money information. Again there was confusion over the balance finally she said it was 563. So she took the information and had me fax the letter to her directly. I did. This Was on June 27. The next day you could see in my checking acct the amount was pending. Then the next day it was gone. I wasnt taken out or pending so I called. They said it was still pending.

So today July 8 they still have not taken the money out. I called last night and of course no one could tell me why they hadnt taken it out. They said they would have someone call me... I said right that wont happen.

I was scared to death that they would take out more than they said they would. Oh and the amount she said she was deducting 563... When it was pending it was 535. When I called and asked why they said that the only amout the computer would let them put in.

So after reading all the reports on here I know Im not insane. I called my bank and cancelled my debit card. So they will get no maoney that way. I know they are going to charge me this next year even though the women said it was cancelled with my second letter. I nevr requested another... I was not informed in the past 6 mo when I called I needed another letter. I was never told anything about extending the contract.

I know I owe the money I signed the contract I have to pay... But I will be sending them a check. Which I know some how that will be screwed up. I am sure I have not heard the last from them. Im afraid this is going to continue to drag out. I will be contacting the BBB and the AG to file a complaint.

Bill if you read this thank you for your complaint and advise on who to contact. Fell free to contact me if you decide to pursue legal action.

Company: Security Associates International Inc
Country: USA
State: Illinois
City: Arlington Heights
Address: 2101 S. Arlington Heights Rd #150
Phone: 8007057681

  <     >