American Home Shield
Cook Top Left Disassembled With Part Taken Home by Technician

I read a lot of posted reports against American Home Shield warranty company. I could relate to all of them. Seems like American Home Shield uses the same formula to deal with all complaints. I bought this home in question a year ago. I reported 2 service orders with AHS on June 7 that is towards the end of the year. The quickest response from them is when they are taking the service fee charges of $60.00 per problem. Mental torture starts soon after. I had to call numerous times to find out: 1. Which company was coming to check the problem. 2. When they would arrive.

For my cook top problem American Home Shield has sent two companies so far who have not been able to diagnose forget about fixing the problem. First was Ward Appliances. They just could not work on the system. AHS sent them out without even trying to find out if it was the correct company to send. After numerous more phone calls from me they agreed to send out another company. American home shield claimed they were researching the companies. Trying to find out who could service this brand of cook top. Second company called Abdees Appliances in Arlington, Texas came out finally. They have been doing exploratory diagnosis since then. Today, July 3 their tech who has yet to diagnose the correct problem has left a gaping hole where the cook top is to be. All screws from the unit are scattered all over the counters. Rest of the unit is on the floor of the kitchen. On top of all this, he took part of the unit home with him.

He claimed he will try and soak it for a couple of days to clean. Am I dreaming or what? After over a month and two appliance companies I am left with a gaping hole in my kitchen with cook top on the floor and part of unit at some tech's home soaking in a tub somewhere? Mental torture does not end here.

Remember a home owner has paid $700 to 800 for an average warranty plus $60.00 per trip charge. American Home Shield refuses to put supervisors easily on the phone. One has to wait for hours listening to their garbage about how great a company they are or music. They just DO NOT CARE. I had only this route to take. Maybe one their CEO will read this, take a moment off his/her golf game and take their work seriously? I wonder how long the gaping hole will stay in my kitchen or how many more phone calls I will have to make before this warranty issue is taken care of.

Company: American Home Shield
Country: USA
Phone: 8007764663
Site: ahsservice.com

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