Quicken Loans
Wife Pushed Into $350 Deposit While Husband Was in Iraq

I inquired on the internet about refinancing our home upon my husbands return from Iraq. The object was to get all the information so that my husband could decide if he wanted to do it or not. I was contacted by a Quicken Loans Rep. named Ryan Stevenson. He used a very hard selling approach. He said that I could do the refinancing while my husband was away and that that was the best option.

He convinced me to give a $350 good faith deposit that would be refunded if for any reason the loan fell through. They sent out an appraiser who appraised our home for $36,000. May I mention that our home is 1 and 1/2 years old. The appraiser had the owner of the home wrong as well as a lot of other information in the appraisal. The comps he used were two mobile homes, a 40 year old house, 11 year old house and a 7 year old house.

Although I provided Quicken Loans with Fannie Mae's appraisal guidelines which clearly shows he did not follow the guidelines they refuse to refund the money.

Did I mention that my husband was furious when he returned from Iraq that they conducted all of this in his name with out ever obtaining a power of attorney.

For everyone else taken for a ride file a complaint with the Better Business Bureau. It can be done online and for free at bbbonline.com.

Company: Quicken Loans
Country: USA
State: Michigan
City: Livonia
Address: 20555 Victor Parkway
Phone: 8008634332

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