Direct TV
MLB Extra Innings Renewed Without Consent, Credit Never Applied

DirecTV automatically renewed MLB Extra Innings at the beginning of the baseball season, without our knowledge or permission. When the bill arrived including the first installment of $42.25, I phoned them to say we were not renewing, and I deducted that charge from the bill when I paid it.

On 4/22 we received a second PAST DUE bill, wanting the current charges plus the previous month's $42.25 for the MLB. They threatened a service interruption date of 5/6/08. I phoned them immediately and spoke with Nigel, 212 4610SW. He apologized and acknowledged the previous instruction to cancel MLB Extra Innings. He said they would credit the $42.25 and grant a credit of $5.00 per month for 3 months to cancel any additional charges, and that we could go online the next day to see the adjusted balance.

This has also not happened, and they have begun to phone us regarding their past due balance.

We should not have to pay for services they provided against our instructions and then demanded payment for. This also happened to a friend of mine who had NFL Sunday Ticket. They demanded payment for the time it was connected. This is a scam and blackmail. How many others have they done this to and gotten away with it?

I have filed complaints with the FTC (worthless) and am filing with the FCC.

Can you help put a stop to this criminal practice?

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550
Phone: 8005315000

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