CitiFinancial
Office Called 31 Times Over Account 14 Days Past Due
- 04-23-2008
- 11
Since April 7th, Citifinancial Retail Services has called my office 31 times, with some calls being two minutes apart, on an account that was only 14 days past due. According to their staff member, who would only identify himself as Ken ID# 6485, "WE WILL CALL YOU AS OFTEN AS WE LIKE EVERY DAY."
I urge all consumers who are in the same position to file a complaint with the Federal Trade Commission for violation of sections 616 and 617. This is totally unacceptable, as they feel they can harass anyone at any time of the day. Their defense has been that they do not have a record of the calls. However, I kept a log, and I urge everyone to do the same.
Their staff is arrogant and extremely rude, sometimes hanging up on me when I question them about the number of calls made daily.
Company: CitiFinancial
Country: USA
Site: citifinancial.com