Guillermo Diaz De Leon [memo@sedistribution.com]
Stole my money never refunded product or gave refund

To Internet Sales Department and/or Customer Service:

My name is Tim C. My wife Christen ordered some swim gear from your web site last year in 2007. The wrong product showed up. She immediately when to your web site to begin the exchange process, but the site or window she was in kept kicking her out. So, we gathered up all the info and sent the garment back to your distribution location in Arizona. This was in October.

Christen tried and tried to resolve this herself she never got calls back, she knew that she only had 30 days from the point of sale to return the product. Since I work as the shipping manager for my company I brought her home the tracking information, from the return (I shipped it back the next day to you UPS) to ensure that the product was delivered to your location and signed for my Mr. Memo. She then FINALLY got a hold of a live person in your shipping department though some phone searching... This person confirmed whom memo was and confirmed he worked for the company (apparently he is the owner?). She then left several more messages that went unanswered and ignored by your company. After 2 months of trying to work with you, she was fed up and asked me to help her.

I decided to call the internet sales line myself for my wife who was getting nowhere with you. It seemed like I could never get through to a person. I also left messages. I finally received a call back. I spoke with a gentleman named Carlos in internet sales. I talked to him about the exchange, which was never addressed, until I talked to him about it. He told me that the item in which my wife was exchanging for was no longer available. Carlos went over the options for exchange with me and I asked my wife what she wanted instead. I then got back to Carlos within 24 hours (12-4-07) and let him know exactly what to send. (See below) Carlos said no problem and it would ship out that day. I foolishly thought they everything was solved and that were the end of the problem.

A week before Christmas, I called and said that I had not seen the swimsuit yet, so I left another message. I believed that the rush of Christmas must be busy for your company and I told myself I would be patient and wait longer. My wife later found out that your company is or was in the process of moving. So now, I do not know what will happen. Why you have not sent the product and I am back to square one with you people.

Although we were promised on numerous occasions, by carlos that this would be taken care of, and that you would replace the products we sent or send us a swimsuit equal to the value of the original grab bag. We never received the replacement product as promised. We tried using your web site, calling your store, only to be ignored and lied to and mislead.in most cases when calling your office we received no response, no emails, phone messages, no contact whatsoever.

As of today, we find that the swimsuit still did not arrive. This is ridiculous what it takes to get an exchange through your company. We feel since we followed the return policy of your company and we have gone beyond working with you WE DESERVE TO HAVE THIS RESOLVED RIGHT NOW AND NOT ESCALATE IT FURTHER

I will expect a response from you tomorrow at the latest

You have received this notification from Speedo Swim Suit Distribution by Swimmers Edge Distribution because you are a registered user or you or some other registered user requested some information for you from our store.

Dear mrs. Christen christner,

Thank you for your order. Please come back soon!

Invoice:

Invoice

Date: 10/05 23:56: 08
Order id: #7401
Order status: Queued
Payment method:
Credit Card (manual processing)
Delivery:
Standard Shipping (3-10 days delivery) Speedo Swim Suit Distribution by Swimmers Edge Distribution
1010 W. Broadway Rd. #1, Tempe
85282, Arizona
United States
CALL US: 480-968-5325
In Arizona: 480-968-5325
Fax: 480-968-5604
E-Mail: sales@sedistribution.com

Company:
Tax number:
First Name: CHRISTEN
Last Name: CHRISTNER
Phone: 5036546640
Fax: 5039687664
E-Mail: christner4682@comcast.net
URL:

Billing Address Shipping Address

First Name: CHRISTEN
Last Name: C
Address: xxxxx SE xxRD CT

City: M
State: Oregon
Country: United States
Zip code: 97222
First Name: xxxxxxxx
Last Name: C/O TIM C
Address: xxxxx SW xxND AVE

City: PORTLAND
State: Oregon
Country: United States
Zip code: 97224

Products ordered
SKU Product Item price Quantity Total

Female Grab Bag Speedo/TYR Grab Bag Women's Suit Options: Size: 24

$27.95 2 $55.90
Subtotal: $55.90
Shipping cost: $9.95

Total: $65.85

Customer notes
please make sure back is super secure - do not want the girls falling out while i am in exercise class ir swimming laps - it this order work great you will have a very consistant customer - thanks cc

Thank you for your purchase!

Thank you for using our shopping system
Speedo Swim Suit Distribution by Swimmers Edge Distribution
Phone: 480-968-5325
Fax: 480-968-5604
URL: www.sedistribution.com

Company: Guillermo Diaz De Leon [memo@sedistribution.com]
Country: USA
State: Arizona
City: TEMPE
Address: 1010 WEST BROADWAY ROAD # 1, TEMPE AZ 85282
Phone: 6028282823

  <     >