Heritage Web Solutions
Heritage Web Solutions, Crooks and they know it (they even admit it)
- 04-07-2008
- 6
Heritage Web Solutions... I am amazed at the fact that every one of these reports I read are exactly right on to what has happend to me.
It started with salesperson that had alot of energy and was very knowledgeable, it all sounded good.
It took all of one phone to realize that I made a mistake.
They promised it would be so easy and my "account manager" would help me through any problem I had. What a joke!!! After waiting for minimum of 15 minutes for technical support and sometimes up 40 minutes I realized that this company had no interest in helping me what-so-ever. No hope with the account manager, she would take at least three days and sometimes up to 7-10 days to call back.
Heres where it gets good
After realizing that this wasn't what I wanted, I FINALLY got in touch with my account manager and canceled my account. I then found out in section 55 of page 3 in the second chapter of the third article on page 156 of the terms of service agreement, it stated that they would keep 50% of the 800.00. Yep it would cost 400.00 to cancel. No full disclosure there!!!
Speaking with Josh Wahl (the accounting supervisor I guess) they maintained that they would stand by this bullsh* terms of service agreement even though they HAVE NOT PROVIDED ANY SERVICE TO ME. No compromise, just contact the Better Buisness Bureau!
Even after clearly stating that I was unhappy and felt like I was being screwed the only thing I could get is "Heritage Web Solutions stands by it's terms of service".
Just as a side note... This must happen alot as in my conversation with Josh Wahl everything was scripted, he knew exactly what to say to everything I would say and would repeat the same thing over and over like a robot. These guys are crooked and they know it to the effect that they have created a script for a countermeasure. Mr Wahl also stated that he was in court "just last week" for a lawsuit filed be a shafted customer.
Heritage Web Solutions does not have your interest in mind and will take advantage of you and your money at any chance they can
Company: Heritage Web Solutions
Country: USA
State: Utah
City: Provo
Address: 1460 N. Moonriver Drive
Phone: 8009304013