Wheelsnext.com
Poor Customer Service

This process started on April 24. I ordered a set of of expensive tires and wheels from wheels next. To start things off shipping was three weeks late and the wheels only arrived after three weeks because I called Fex-Ex and made it happen. Unfortunatley when I went to mount the tires and wheels on my car one of the tires was found to be defective. I called Wheels Next and was asked for proof of the defective tire. I sent this and was given and a week later got an RMA. I was told to send back the wheel and tire for replacement and to keep my receipts so my shipping could be reimbursed. After my wheel and tire was shipped I sent an e-mail concerning the reimbursements. It was at this point AFTER I already shipped my prodct back that I was informed I would have to pay for shipping BOTH ways. Had I known this I never would have sent the tire or wheel back as the shipping costs is easily more than that of the defective tire. I sent 4 e-mails to their customer service representatives concerning this issue (with no response) and I have tried calling only to be left on hold for over 2 hours. Now, they have one of my wheels and will not contact me. I feel like I am being held hostage for a defect completley out of my control. I have not been able to use my wheels since I purchased them and it is now the beginning of August. If I ever get my wheel back it will have to go directly into storage with the other three because our season is short and mounting the wheels for one month serves no real purpose. Wheels Next was misleading in their phone conversations with me and does not seem to care about their customers. I would recommend that people stay away from WheelsNext.com.

Company: Wheelsnext.com
Country: USA

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