Best Buy, Store Manager Troy
Best Buy Restocks It's Shelves with Used and Broken Products

On December 29th, while talking with a Woodlands Best Buy customer services manager, an angry customer just so happened to return a broken Digital Photo Frame that I had returned the day before after using it for 1 month and determining that it was defective. (It could only hold 80 of the advertised 256 Mb of memory). I pointed this out to the manager but he simply responded that I had no proof it was the same unit that I had purchased. I stated emphatically that it was, as this unit was missing both the stand and controller and I still had both those objects at my house as I had forgotten to return them. Several other customers overheard my comment.

The embarrassed store manager then angrily responded with an abhorent display of poor customer support and stated that he would have me removed if I raised my voice again.in total disbelief at this incredulous lack of customer focus, I did raise my voice and told him that stocking the shelves with used defective products and selling them as new was in fact illegal and in violation of the Texas Deceptive Trades Practice. At this he threw me out of the store. At that point I did raise my voice and we exchanged some choice words.

Company: Best Buy, Store Manager Troy
Country: USA
State: Texas
City: The Woodlands
Address: 1550 Lake Woodlands Drive
Phone: 2812921355

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