Better Business Bureau
BBB Removes Complaint Records! Multiple Cities

Reported an issue about a contractor to the BBB, thinking they would act as an arbiter of the problem I had. First thing the contractor did was say our issue "was in litigation" which it never was (apparently that is a common tactic), so BBB unilaterally decided to remove the complaint from their online-searchable records. I asked BBB why they did that and they said it was because this issue was in court and BBB does not attempt to supersede the court's authority. I said there was never any court action, and I escalated this issue to a BBB manager. The BBB manager put back the complaint record which properly said something like the contractor was not required to work with the consumer.

I recently looked up the complaint record for this contractor and the record is gone again. So not only does BBB not help the consumer, not hold lousy businesspeople to account, and not even provide an arbitration service, they hide or remove complaint records! How can one trust the BBB with tactics like that?

Houseguy
City Withheld
U.S.A.

Company: Better Business Bureau
Country: USA
State: Nationwide
Site: bbb.org

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