Correctional Billing Services Global Tel Link
Unfair Processing Fees for Correctional Calling

When Global Tel Link first took over the phones in the Monmouth County Jail in Freehold, NJ, in October there were problems right from the start. First off the communication quality was very poor. You could not hear the other party properly. He sounded like a robot. The phone would hang up on your call before time was up. Then came the day that we talked over $200. Worth of calls from my home phone in a 30-day period and that's when the trouble really started.

Global Tel Link then said I had to prepay through their company with a credit or debit card because I went over their $200. Limit in a 30-day period. OK I will do anything to keep the communication open with my husband, now you can only prepay $25. Or $50. At a time, with this comes a processing fee of $5. For every $25. And $10. For every $50. That you prepay on your phone.

So not only are you paying their high prices for 15-minute phone calls at a time, now I am being charged a processing fee of 20 percent on top of that. Before Global Tel Link I had AT&T and for an hour call it would cost less that $2. This was within reason for a local call.

Someone is getting rich off of me and everyone else who has family members or friends incarcerated. This company should be investigated and sued for out right ripping off the public and furthermore, whoever is running this company should be incarcerated themselves.

This is a total outrage! I want all the money for the so called processing fees back since November. I am still paying these rip-offs, something needs to be done soon. I say a class action lawsuit against Global Tel Link! I'm in!

Company: Correctional Billing Services Global Tel Link
Country: USA
State: Alabama
City: Salem
Address: P.O. Box 1010
Phone: 8008446591

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