Florida Department of Unemployment Compensation
Aka Agency for Workforce Innovation is a ripoff

Repeatedly Denied Benefits w/out taking all facts into consideration...

Last year (08/13) I was forced to have my husband incarcerated for felony child abuse upon our biological child. At this time it became clear, in order to protect my children (against DCF) I had to make a tough decision; stay and keep my job and risk losing my children or leave the state to be with my family which would help with raising the children. Reluctantly, I gave my notice to my employer (a job I really enjoyed) and moved up north.

When I applied for unemployment compensation, I was told my reason didn't fit into their description of "just cause". I appealed to no avail and have since been just treading water and not being able to pay bills and was without work between September and December. These people could care less about myself and children whether we ate or not. Not to mention, everytime I'd call there was a different story by a different agent.

A large number of the representatives I would speak with would be rude and unprofessional. When I filed my appeal in I received coorespondence that I would be having my telephonic hearing scheduled for the Monday following Thanksgiving. I called the AWI the day after Thanksgiving when I got the notice only to find the offices closed and left voice mail for DAISY and asked for a return call to reschedule as my first day at my new job was on Monday and wouldn't be available. NO RETURN PHONE CALL - EVER!

Monday came and at 11:00 am my mother answered the phone and explained to the gentleman that I had called to reschedule and explained why I couldn't appear. He was extremely rude to her and said "well, she'll be hearing from us". I did - in writing denying my benefits again.

I rescheduled as per their instructions only to be denied benefits again - my claim didn't "fit into their box". At this point I said to myself, "I'm just beating a dead horse".

This year I was working for ACS/CCB (for six months now) and left due to hostile environment, company requiring me to lie (which is against my morals), when it was 17 degrees outside they had the AC on and blowing right down on my. My requests to be moved into another seat or turn of the AC went completely ignored. Eventually I wound up with a severe upper resperatory infection resulting in loss of my voice for three weeks in which ACS/CCB required me to continue working on the phones w/out but maybe one or two days off, excessive mandantory overtime, frequent bonus structure changes (once a month) and the list goes on.

I left to find a better job only to lose that job a month later then went to the local Unemployment Compensation office only to be told I had to file in Florida. Why? Because, they may have denied my benefits but my claim was still open after a full year!!!

Upon contacting Florida, I was again denied my benefits and the representative "Diana" was extremely rude, wouldn't allow me to give her all of the facts (as they did in 2001). How can anyone make an informed descision without all of the facts?

THEIR EXCUSE this time "Benefits are not payable because: The reason for quitting was not attributable to the employer" and "The employer is not chargeable since the employment was not in the base period".

If you have any advise, I need to file my appeal in two weeks and am looking for some ammunition against these people, they're going out of their way to avoid payment of my benefits.

Karen
Oak Hill, West Virginia

Company: Florida Department of Unemployment Compensation
Country: USA
State: Florida
City: Tallahasee
Address: 325 John Knox Road, Bldg L Suite 210
Phone: 8667787356

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