Video Professor
Charged unjustified fees to my credit card after product return

I ordered a video seen on TV, titled "Learning Ebay" on 4/28/07 and charged it to my AMEX. I received it, and realized it was something I could learn simply by going to Ebay instructions.

I called Video Professor to get a return authorization number, and returned the video on 5/4/07. I just received my AMEX statement and saw that I had been charged $1.69 on 4/27/07, $1.00 on 4/29/07, and $1.00 on 4/29/07.

There was a phone number to call (800-525-7763) which I tried several times, but "all representatives were busy" even at 10:00 PM and 4:30 AM. The note describing each charge was "Schools & Educ. Svcs. Not elsewhere clas.
ROC No. 0000334828." This is meaningless.

I finally submitted an Email to Video Professor Customer Service this morning requesting an explanation of these charges. I am also planning to send a fax to Video Professor regarding this same issue. And I plan to write a letter to AMEX disputing these charges.

Company: Video Professor
Country: USA
State: Colorado
City: Denver
Address: 2590 W. 2nd Ave, Unit 15
Phone: 8005257763

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