Aaron's Rentals
Delivery Damaged Refrigerator and Newly Redone Hardwood Floor

On the day Aaron's delivered the refrigerator I leased to the home I am renting, they not only damaged the refrigerator but also damaged my newly redone hardwood floor in the home I had just moved into. The delivery guy acted as if it did not happen and made no comment as I sat there and watched. I called Aaron's, only to get the run-around about having the item replaced and my floor fixed. I ended up calling the corporate office because nothing had been done. The DL made it sound like this takes time and that the SM should be in contact with me. Had I not called them, I would not have heard anything.

I spoke with Melissa last week, and she said, "I think I have your refrigerator ordered, but let me look." She then said, "Oh yes, it should be here on Thursday." She was to call me back on Wednesday about my floor being repaired. (She needs 3 estimates and has yet to get them. Funny, I already have them.) She later told me I would have the refrigerator delivered on Thursday. Not only did I not hear from her on Wednesday, there was no delivery on Thursday. She called me Friday and said it would be delivered Saturday. Guess what: no delivery and no phone call. The day I called her, I KNOW she just ordered a replacement and tried to play it off, because it had not been on order.

I am getting the run-around about getting my floor fixed and about getting a new refrigerator. I cannot get anyone, including the DL, to do anything.

Company: Aaron's Rentals
Country: USA
State: South Carolina
City: Greer
Address: 1326 W. Wade Hampton Blvd
Phone: 8648777677

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