ThinkVacuums.com
Horrible customer service!

We ordered a vacuum bag in the mail, and it arrived with the plastic part that attaches it to the vacuum broken off. On top of that, my father very specifically paid $10.00 for UPS shipping because it's our only vacuum and we needed it quickly, yet they sent it USPS for $4.05, which took a week.

My mother was busy yesterday and asked me to call and ask them to repay us, but had decided not to mess with that company anymore and get the bag someplace else. I had barely started telling the man who answered what my 2 concerns were when he cut in and said "We'll just send you another one then."

I informed him that we just wanted our money back, and were also requesting shipping fees to be removed since it was not our mistake. He became irate after I told him we didn't want another bag and began contradicting everything I said and refusing to comply with "my demand". I finally gave up.

This morning my mother called and was informed that the odious man I had spoken with yesterday was the owner of the company! She spoke very calmly and reasonably to them, but as soon as they realized that she wanted to be reimbursed they began calling her a liar and saying that she had probably broken the part herself!

She told them, "You really shouldn't treat your customers like this if you want to get more business." But after accusing her several times of breaking the part and repeatedly referring to her as a 'liar', she finally said "Well, I guess you probably don't want customers like us anyways." An hung up while he was still screaming.

I can't believe they can expect business from anyone after that! They act as though they are doing us a favor by selling to us, when we are actually the only reason they can stay in business.

I am especially shocked that the owner spoke to me the way he did! The attitude of the owner sets the mood for the whole company. We were all very upset by the incident, especially since my mother is the most gentle and honest woman already.

That's why I have to look out for her and write this complaint!

Company: ThinkVacuums.com
Country: USA

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