HSBC Retail Services
False Advertising, Poor customer service Nautilus/Bowflex account

I bought a Nautilus / Bowflex Home Gym, with the understanding, that I would pay $18.00 a month for it. I asked Bowflex when i ordered it, if the payments would stay at $18.00 a month, they said "YES". They also said they would take the payments directly out of my bank account.

Well, six months later, I get a call from HSBC Retail Services, on behalf of Nautilus, they stated my payment had gone to $53.00 a month, and I was two months behind. So they added late charges, and reported me to a credit agency. When asked if they had tried to take it out of my account, they said they don't do that, yet they have done it for the last 6 months!?!

Did I mention I am going through a REFI on my house? Thank you very much HSBC For screwing my REFI!!! I am not a happy camper!!! How do these people live with themselves? I am on a limited Budget/Disability as it is, and now I'm screwed royally! This really isn't neccesary.

Company: HSBC Retail Services
Country: USA
State: Illinois
City: Prospect Heights
Address: 2700 Sanders Rd
Phone: 8475645000

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