SHC Marketing - Senior Healthcare Consultants - RJR Senior Healthcare Consultant Company
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SPECIAL UPDATE: September 30: Senior Healthcare Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Senior Healthcare Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Senior Healthcare Consultants has made good faith efforts to resolve all complaints reported on consumer complaints. Based on our experience, the member business has proven to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Senior Healthcare Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Senior Healthcare Consultants remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@usacomplaints.com

I worked for RJR / SHC for about 2 years. It was Ok for about 18 months then things starting falling apart for many of the contracted agents. Not just me.By the time I finally had enough and was on my way out there were only a few people with more seniority then me. This was due to the way the company planned it. They will deny this I'm sure and say I had a bad attitude (Company policy to say that).

My complaint is that I was not paid my last 2 commissions for policies issued. But even more I was not paid for my last two months renewals. Also there is a reserve account they hold for charge-backs that I was never paid on.

All total they still owe me about $8,000.00 I left there in August. I was in contact with RJR and even waited to see if I would have any of my policy holders cancel or back out to be fair to the company which would have been deducted from the reserve account. I asked many times for my final pay and was told over and over that if all was in line I would be paid what was due me. I have several e-mails from RJR which will back-up this information.

I am not alone in this situation as many who have left there were not paid in full. It seems to be company policy to just ignore our requests for the money we earned. I am not looking for anything more then I have coming to me.

The reason I left and many other very good agents left is the quality of the appointments went way down hill. We were even getting the same appointments within one or two weeks of another. When I tried to address this I was told I had a bad attitude. It is true many sales positions have a revolving door. But I'm convinced as are many others who have worked for this company that they only want you to work for a short time so they can keep all the renewal money. Then it is a fight to get what they owe us in the end.

There is much more I could go into about things that I saw happen within this company. I will hold back until I see if this helps me to get the money they owe me.

Any help would be appreciated.

GordonLake wylie, South Carolina
U.S.A.

Company: SHC Marketing - Senior Healthcare Consultants - RJR Senior Healthcare Consultant Company
Country: USA
State: Texas
City: Fort Worth
Address: 4100 International Plaza #140
Phone: 8009337231

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