Fusion Talk
Calling card company fraudulent, rip off, liars, horrible to deal with

On jan 3rd 2006 i noticed a deduction from my bank acount that looked similar to one that i had back on 12-19-05. I always review my statement and when i saw the first deduction in dec 05' i thought it was something i may have purchased, after seeing the second deduction on the 3rd of jan 06 i knew i didn't purchase anything. I immeadiatly called my bank to find out about these deductions, they gave me a telephone number to call fusion talk. I called fusion talk on 1-5-06 and talked to a rep named toony employee# 1005, he told me that i had accepted a call from them that explained what fusion talk was, and what product they had, after listening to him i explained to him that i have a cell phone with unlimited calling minutes, and free long distance to anywhere as long as i'm not somewhere i am roaming. Why would i accept a calling card that i had to pay for if i have free long distance. Toony told me that he would give me a refund and that it would take two weeks to go thru. I waited impatiently and called the company back on 1-9-06 and spoke to lily emp # 1006 and told her how i thought this whole thing was a scam, and i wanted proof that i authorized these deductions. She told me that i accepted an offer from a place called explore usa back on june 24th 05. How would an offer that i accepted back in june of 05, turn out that i would get charged for this on the 19th of dec 05. I called and canceled explore usa way before december. She refused to send me proof that i accepted this offer. Lily told me that i would have to contact thier general manager who's name is donald roussy and the only way i could get him is thru e-mail. So i said forget it, i would wait out the two weeks to get my refund. On 1-25-06 exactly 20 days after talking to toony about my refund, guess what still no refund to my account, he then said he said it takes anywhere from 2 weeks to 4 weeks to get it back after he told me in the first place two weeks. Today's date is 02-02-06 over 4 weeks since the initial phone conversation took place on the 5th of jan 06. I still have not recieved a refund. I called today and spoke with a girl named melissa, she told me that they called in beginning of dec and got my approval for these calling cards, i asked her if they recorded my phone conversation, she said yes!!! I asked her to play the recording for me and she had me wait 2 minutes before coming back to say that during the holiday season they had trouble and lost some of the recordings!!! How convenient... So i still have not recieved my refund. Mind you they got me twice for $ 24.95, big deal right? But they never got any authorization. This is fraud!

Company: Fusion Talk
Country: USA
State: Nevada
City: LAS VEGAS
Address: PO BOX 27740
Phone: 8003197220

  <     >