Planet Fitness Fountain Valley CA
Manager argued about my account instead of resolving it

This review is in regards to the manager Ericka Flores. I had been very sick for months and unable to work out or even go to the club. Once I started feeling better, I went to the club to pick up my new member package and was told I was delinquent. A few weeks prior I had been told that my account was in good standing and to come on in. Since they had just taken another payment out of my account, I thought, good, now I can go and start working out again. I told the person at the desk that I wanted to speak with a manager but was told that Ericka was off until Monday.

On Monday I called to speak with her and she started telling me that I needed to bring in my statement for her to look at (like I have that kind of extra time in my life), so I asked to speak with the GM and her reply was she was. She happily gave me the number to who she said was her boss but failed to tell me it was in New York. So again I thought I would try once I got home and had my computer with my bank account up and their account up, and I did. At every turn from the beginning she was trying her hardest to be right, and not resolve the problem. All I really wanted was to be able to go to the gym and work out. I looked over all of my payments and by all means I am behind 1, but never did she try to work this out; all she wanted to do was argue and fight.

I will never go to that club. The manager is a nasty, unhappy person who has no concept of customer service. Tomorrow I will call that New York number and hopefully resolve this and change memberships. I will update this after calling the numbers she gave me.

Company: Planet Fitness Fountain Valley CA
Country: USA
State: California
City: Fountain Valley
Address: 16201 Harbor Blvd

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