Planet Fitness Fountain Valley CA
Manager gives no resolution

This review is in regards to the manager Ericka Flores. I had been very sick for months and unable to work out or even go to the club, once I stared feeling better I went to the club to pick up my new member package and was told I was delinquent. Now a few weeks prior I was told that my account was in good standing and come on in. Since they just took out another payment out of my account I thought good now I can go and start working out again. I told the person at the desk that I wanted to speak with a manager but was told that Ericka was off till Monday. On Monday I called to speak with her and she started telling me that I needed to bring in my statement for her to look at (like I have that kind of extra time in my life) so I asked to speak with the GM and her reply was she was. She happily gave me the number to who she said was her boss but failed to tell me it was in New York. So again I thought I will try again once I get home and have my computer with my bank account up and their account up and I did. At every turn from the beginning she was trying her hardest to be right, and not resolve the problem. I mean all I really wanted was to be able go to the gym and workout, I looked over all of my payments and by all means I am behind 1 but never did she try and work this out all she wanted to do was argue and fight. There is no way in hell i will ever go to the club. The manager is a nasty unhappy person who has no concept of Customer Service. Tomorrow I will call that New York number and hopefully resolve this and change memberships. I will update this after calling the numbers she gave me.

Company: Planet Fitness Fountain Valley CA
Country: USA
State: California
City: Foutain Valley
Address: 16201 Harbor Blvd
Site: yelp.com

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