Dicks Sporting goods
Security tags leave holes in expensive rainwear

If you buy expensive rainwear at Dicks, you can be sure to find a hole intentionally poked through it, near the center of your shoulder blades. This is actually corporate store policy!

Dicks has a policy of pinning their security tags in the middle of the back of very expensive Gore-Tex outerwear. Other stores (with a clue) put these same tags at the end of a sleeve, etc., where they don't poke a hole in a rainsuit! I've brought this up to several store managers who understand and agree but are not allowed to circumvent corporate security policy. I know that two store managers have contacted the corporate office, but Dicks is too big to raise this issue to somebody that can make a change.

I have tried their online customer complaint form, and after 8 complaints I was answered only with a blank email (apparently their quality department checks only that the complaint gets an email returned, no content necessary). After no response whatsoever from Dicks Customer Service, I'm going here in desperation.

Company: Dicks Sporting goods
Country: USA

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