AT&T
Disputed International Charges and Repeated Disconnected Calls

On November 6th I canceled my AT&T wireless account due poor service and high cost. I expected a final bill for 4 days service Nov 2 the billing month start date to Nov 5th plus a $275 early termination fee (Didn't like it but accepted it). I got a bill for $719.21!!! I called AT&T to discuss and resolve $349 in international charges. The first agent took ages trying to review things then transferred me to a supervisor (Ben), who promptly said the charges were valid. I explained I was informing AT&T or fraud on my line, that it was canceled anyway and he repeatedly said the charges were valid%u2026then transferred me to another person (Jason), who with an even more uncaring unhelpful tone in voice said he was sorry I could not remember making those calls to the Dominican Republic and Cuba (!!??)%u2026I stayed calm, requested, even pleaded for better customer service & that my line must have been hacked or hijacked. Then Jason said yes I can see notes here that fraud department determined your line was hijacked Dec 3 and adjustments were made to you account but the current charges are still valid and you have to pay them. But I did not make the calls and my line was cancelled! He placed me on hold again but actually disconnected me. By now I had been on the phone 45 minutes and had the impression as a canceled account that I was begin stalled and sidelined and efforts were begin made to put me off so I would cave and just pay the bill.

I called back%u2026in phone queue 10 minutes, a new operator, briefly explained. She was kind and helpful. In 4 minutes she had credited back the international call charges. I tried to request an explanation of the remaining charges apart from the early term fee which amounted to $113 mostly in taxes and fees for 4 days of service prior to me canceling the line!? Seemed excessive! But again the phone call "collapsed", I was place on hold, she came back a couple of times, seemed to be unable to answer my questions (or was stalling me again) and then I was disconnected - again! Really horrible experience and left a bad taste in my mouth. Knowing that times change and a company you previously left might offer better rates and service in the future, I was intending to burn no bridges. But now I will make super human efforts to never in my lifetime associate with AT&T again%u2026grrrr...

Company: AT&T
Country: USA

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