AT&T
Horrible customer service with AT&T - home phone service

I called last Monday, November 4th to have main line in house discontinued. I was given a confirmation code and promised that the service would be discontinued within the hour. We do have a secondary line that needs to remain in service due to an alarm panel. It was not taken care of. I called again on Wednesday, November 6th and was told there was a hold on the account which would be rectified by morning. The person said he would contact me via my cell phone the next day and gave me an email address. I did not hear from the following day or at all, and the email I sent came back undeliverable. So, then I called Thursday, November 7th and spoke to a lady named Karen who said there now was an order and she would follow up with me. It is now Tuesday, November 12th and my phone line is still now disconnected, nor have I heard from either of these people.

Company: AT&T
Country: USA

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