SmileProdirect
Consumer Report

I ordered what was presented as a SAMPLE tooth whitening stick. After separate and unexplained charges of $1.03 and $3.87 were made to my account, I received two paks of tooth whitening trays with gels - not what was advertised.
A few days later my account was charged $94.31. When I called on June 22 to inquire why, I was told this was for the first of a series of such products I would receive and would be charged costs and shipping for. I immediately cancelled any and all such items and said I would return the unopened, unwanted, not ordered items, which I did on June 24.
According to my USPS tracking form the return was received by the Smile Products company on June 27.
On July 2 my account was credited with only $60 from the company. Therefore I am claiming a balance OF $35.34 due to me, excepting an normal shipping cost to the sender of #3.87.
NO explanation of the withholding of $35.34 has been made by the company and they have the unopened, unused product, valid for resale, and $35.34 of my money for NO benefit to me. I am filing this complaint for return of these funds asap.

Company: SmileProdirect
Country: USA
State: Nevada
City: Henderson
ZIP: 89011
Address: 7565 Commercial Way, Unit E
Phone: 8662211656, 8886369046, 8664415234
Site: smileprodirect.com

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