Verizon Wireless
Billed for returned equipment that agent never installed within 72 hours

Verizon wireless sold me equipment I did not need. The agent did not come to my house to set up the equipment as agreed to in a 72 hour time frame for returning the equipment. I tried to return the unused items but verizon refused to accept them. Finally they took back the equipment and cancelled all charges. Their accounting group did not get the message of cancellation of charges apparently since they are billing me for the equipment I don't have. I'm a good citizen who pays my bills but I don't like being taken advantage of. They have no local office so I can't talk to anyone. All you get from them are menu after menu and low level people without authority.

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Basking Ridge
ZIP: 07920
Address: One Verizon Way
Phone: 8009220204, 9085592000, 2012542544, 9732542000
Site: verizonwireless.com

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