Chase Bank
Modification Delays Over Payroll Questions Without Clear Contact Number

This is an ongoing problem: My employee is trying to get a loan modification. Chase keeps contacting me with questions regarding his payroll but never leaves a clear forwarding number, nor e-mails me with specific questions that I can respond to. Consequently, my letters to clear things up are never 'correct'. I found out today that their "computer program" doesn't allow for irregularities in payroll. Because we are a seasonal business, there will be irregularities that work themselves out at year-end, however, in spite of the obvious, this process keeps getting stretched out. Here is my question: is Chase using this as a way to extricate itself from loan modifications by forestalling until the deadline is past due, causing undue delay and hardship for its clients?

Company: Chase Bank
Country: USA
State: Illinois
City: Chicago
ZIP: 60603
Address: 120 S. LaSalle St, 4th Floor
Phone: 8772427372, 3127321164
Site: chase.com

  <     >