Natural Health Network
Consumer Report

I sent for a free sample of a moisturiser back in November. The information stated that only postage & packaging had to be paid. I discovered when I received the items, that the company then state that payments will be taken out of your account each month, so I called to cancel, but could not get through. I therefore also called my bank to ask them to flag any activity from this company and any payments that try to get requested.

Unfortunately, apparently the company had requested a payment on 27th December I called my bank on 28th December and so even the payment left my account on 28th, my bank cannot reclaim it.

I have complained by email to the company, but they refuse to refund me the money.

I would not mind so much (even though I can afford the extortionate £74.95 they have taken from my account: (), but the moisturiser wasnt even any good. It made no difference to my skin than any other cheap High Street brand. I therefore feel this is completely abusing my rights as a consumer. Could you please help me?

The product is Veloura, the Company appears to be called Natural Health Network, and here is an image of the amount taken from my bank;
28 Dec POS 7608 27DEC12, VELOURA VELOURA, 080090050010X GB -74.95

Company: Natural Health Network
Country: USA
State: California
City: Brea
ZIP: 92821
Address: 2500 E. Imperial Hwy, Suite 201-273
Phone: 8002186106
Site: naturalhealthnetwork.com

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