BellaGenix
Consumer Report

Miscellaneous

Like seemingly everyone else here I ordered free trial packages from Bellagenix and PuraSilk, only to find out two months later (after receiving a second delivery) that I am supposed to have opted for a subscription of these products. I called their customer hotline (here in Germany) and had this "subscription (s)" cancelled.
Here is an excerpt (and translation) of the confirmation email:
"Dies passierte weil Sie versehentlich den Hacken bei der Bestellung des Produktes für Zusendung monatlicher Nachfüllungen nicht entfernt haben. Sie werden kein weiteres Produkt mehr erhalten."
"This happened because during your ordering you did not remove the mark from the checkbox to receive monthly replenishments".
So, I do not think there was a checkbox (can anybody confirm this?) - I am quite vary of these kind of things. The automatic subscription and the no-money back "guarantee" for all subsequent shipments seems to be stated only somewhere in the middle of their terms & conditions page (http://www.purasilk.com/terms.php).
And I'm still wondering if these conditions are in fact legal (internationally or at least here in Germany), as there is no logical reason why returning products like these and getting the money back can be excluded by the selling company.


Company: BellaGenix
Country: USA
State: California
City: Brea
ZIP: 92821
Address: 2500 E. Imperial Hwy, Ste 201-273
Phone: 8002408307, 5189074192, 7143949267
Site: bellagenix.com
  <     >  

RELATED COMPLAINTS

BellaGenix
Consumer Report

Pura Silk
Consumer Report

BellaGenix and Purasilk
Consumer Report

Pura Silk
Consumer Report

BellaGenix & PuraSilk
Consumer Report

Purasilk International, USA & Bellagenix International, USA
Consumer Report

Order a 14 day trial jar of purasilk and bellagenix that say to pay
Consumer Report

BellaGenix
Consumer Report

Natural Health Network - Bellagenix
Consumer Report

BellaGenix 18882172831
Consumer Report