Musicians Friend, KMC Guitar Factory
Consumer Report

Subject: Ovation Guitar - common or rare occurrence? On Sept 13 I purchased an Ovation Celebrity CC24 acoustic electric guitar online from Musician'sFriend. Agent's name was Brooke, serial no. Of guitar is C10040445, Sales Order No. S03303078. Guitar and soft case came to a total of 448.99. The guitar carried a 24 month warranty, 3 months and 9 days after the warranty ran out the Ovation started to come apart. The multi-ply top binding started to separate from the Lyrachord Bowl back. It started as a two inch gap and quickly expanded to 12". On December 22 I called Musician's Friend and spoke with Justin, he gave me a number to call. Taking into consideration the Christmas holidays I finally got an answer on January 3. From January 3 I spoke with John, Joel Weik, Brenden Green, Miss Lindsey Timothy, Ms. Lindsey again, Brenden Green again, and Patrick Hooper. Finally, on January 15 I was told to ship Ovation Guitar back to KMC Guitar Factory Service in New Hartford, CT. Their technician will decide what could have caused the problem. Ovation Guitar was shipped by Fedex at a cost to me of $75.37 on January 19. On January 28 I received email from Brenden Green at Musician's Friend. He told me that KMC had decided that the problem was due to impact damage and that the warranty did not cover impact damage. I was told that the Ovation Guitar would be shipped back to me and I received guitar on February 3.
At 71 years of age, this is not my first guitar and all my other guitars are STILL in great shape. I also have found out that this problem with the Ovation Guitar is not that rare. Any assistance in resolving this problem would be appreciated. Explain what the conditions are that we might be agreeing to if this matter is resolved.

Company: Musicians Friend, KMC Guitar Factory
Country: USA

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