Crocs Retail, Inc
Crocs does not provide replacement rivits

I emailed Crocs yesterday (1-30-13) because one of the rivits broke on my black adult Crocs that I had bought 10-24-12. Here's their reply: "Unfortunately we no longer provide customers with replacement Rivets as they are thicker and wider than before and can only be placed through our manufacturing process by specialty machinery." I thought I could buy one, but the rivit I need is listed as "out of stock" on their website. So I guess I'll get a Chicago Bolt from Ace Hardware. It won't have the smiling alligator on the rivit, but at least I'll be able to use the strap - which they also do not replace, by the way. Don't get me wrong. I still want Crocs and will buy more in the future. I'm just bummed about this rivit thing.

Company: Crocs Retail, Inc
Country: USA
Address: 6273 Monarch Park Place Niwot CO 80503
Phone: 3038487000
Site: crocs.com

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