Sears
Dishwasher Needed Repeated Repairs, Then Accused of Abuse

I purchased a dishwasher from Sears on 11/11 since then it has needed 3 replacements for the timer and 2 replacements for the pump. The last timer replaced in 11/12 needed to be replaced again a month later. When I called Sears to inquire about a warranty contract I was told I couldn't purchase one since i had "abused" the dishwasher. I was told this was because the last repairman that was here saw water in the bottom of the basin and this meant I hadn't cleaned all the food off the plates and some got stuck and plugged the drain and this was "abuse".. He also took a picture of the basin without informing me which i was not happy about. I did not "abuse" the dishwasher. Just because he thought something was stuck in the drain. I feel due to the extensive failures of this product I should at the least be able to purchase a warranty agreement and did appreciate being told i "abused" a product i paid $700 for. Their customer service was not at all helpful and I'm sure they are using this "abuse" on other customers.

I will say so far the original warranty has covered the repair costs but I'm concerned the product will fail again and I don't like being accused of abuse of a product i own

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
ZIP: 60179
Address: 3333 Beverly Road
Phone: 8472862500
Site: sears.com

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