Express Flooring
Buyer beware

I will never use EXPRESS FLOORING again, or refer anyone to this company. During the initial assessment of choosing our flooring, (vinyl plank) we were told there was a life time warranty for the flooring should any issues arise. Upon hearing this, we were sold. Days later, we installed the flooring throughout the entire bottom floor of our home. Express Flooring was more than helpful and completed the job in a day. Months later we noticed that the vinyl began peeling away from the plank! Imagine as if scotch tape was peeling from a piece of plywood. This was similar in thickness. We called Express Flooring and reported it on their website as they indicated. No one returned our calls. After two months of no response, we reported the complaint to the Better Business Bureau (BBB). Within days, we received a call from Express Flooring and an appointment to view the floor. We were told that an independent contractor would come see the floor and would report back to the manufacture where the vinyl plank was produced. The independent contractor came to see the flooring and informed us that this was a common issue. Also, he stated that he hears 4-5 complaints a day regarding service issues, and product issues with Express Flooring. After a month after the assessment, we received a letter in the mail from Express Flooring stating our claim was denied. This made no sense to me because we were told by Express Flooring that they have a life time warranty on all of their products... Furthermore, Express Flooring never tried to replace the defective vinyl planks. Simply, that "our claim was denied". Buyer beware.

Company: Express Flooring
Country: USA

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