Direct Buy
Rob Bengston (owner) Owner of Direct Buy Hauppauge, NY was abusive to my wife for asking a question
- 12-27-2012
- 46
My wife and I called direct buy in Hauppauge NY to ask if we could see the showroom and learn more about Direct Buy. Upon arrival the owner Rob Bengston and his sales staff quickly showed us the showroom and quickly explained how the process works. Rob then proceeded to bring us and 3 other couples into a room to make a 45 min presentation all of which was a surprise to us. After 45 min of high pressure sales presentation (very much like a time share presentation) we were told to then sit with a sales person for them to go over the membership options. Rob Bengston at that point eluded to the fact that if you do not sign up that day you were not allowed to come back, ever. At that point my wife asked him that question in front of the class, (do we have to sign up today and pay the $6,500 that day or we could never come back). He was very shaken by the question but evaded the answer, she asked again and he evaded the answer again. My wife wanted to know because now after spending a few hrs there and not being able to go home and think it through was not in the cards for us. We had just lost our home to the flood and were in the process of rebuilding. We then sat with a salesperson and were trying to work out something so we could still have time to think about joining when Rob Bengston (the owner) stormed over to the table we were at and stuck his finger in my wife's face and yelled at her for asking that question. He was physical and abusive in his demeanor and was totally out of line and unprofessional, if Direct Buy is a franchise they should re-evaluate him as an owner. After an hour he sent me an e-mail with an apology for his actions which he knew were out of line but should not have happened. As a business owners ourselves there is NO excuse for treating a customer in that manner, stay away from Direct Buy Hauppauge.
Company: Direct Buy
Country: USA
State: New York
City: Hauppauge
Address: 20 Oser Avenue, Hauppauge, NY 11788
Site: longisland.directbuy.com